F.A.Q.s

Hoopzi delivers in Belgium at the same price as in France via Mondial Relay and Colissimo.

Once your order has been confirmed, we do our utmost to ensure that you receive your order as quickly as possible! This means that we are no longer able to modify or cancel your order, as we cannot stop the delivery process in progress. You must therefore place a new order and return the unwanted item(s) to us.

Welcome to all DOM and TOM customers! Hoopzï delivers to DOM-TOM via Colissimo.

TOM : Delivery to your home by Colissimo at 19.90 euros.

DOM : Delivery to DOM by Colissimo at 14.90 euros.

Our Colissimo shipments cannot exceed 15 kilos.

For each order, an automatic invoice is systematically sent to you by e-mail.

A problem receiving your order? Contact us via our contact form.

You would like to place an order and would like to know our delivery costs associated with our shipping methods? We invite you to consult our delivery page

Unfortunately, it is not possible to modify an order once it has been paid for and validated.

Need help placing an order on the site? We'll be happy to guide you through the purchasing process. However, your bank details are strictly private and you will need to finalize your order yourself. Leave us your callback request on the contact form and we'll call you back within 24h00

You can shorten our electrical cords.

To do this we advise you to shorten the wires at the pavilion.

We advise you to have this operation carried out by a competent person trained in electrical connection regulations in accordance with NFC15100.

Incandescent or filament bulbs have been gradually withdrawn from sale for several years.

They are gradually being replaced by energy-saving LED bulbs. The electrical power indicated on a bulb corresponds to the electrical power a bulb needs to operate and not to the rendering lumineux.Ce which is important when you choose a bulb is the light intensity you're looking for.

This intensity is not measured in Watt but in Lumen. The lumen is thus the quantity of light returned by a bulb.

LUMEN/INCANDESCENCE/LED200 LM/25 W/3 W

400 LM/40 W/4 W

700 LM/60 W/6.5 W

800 LM/75 W/7.5 W

1000 LM/100 W/8 W

All our electrical products have an ERP compliance certificate enabling them to be installed in establishments receiving the public.

Bala and Hang products are guaranteed for 10 years (2-year legal warranty included).

The 2-year legal and 8-year commercial warranties do not cover, among other things, defects related to:

- non-standard installation of the product (e.g. failure to comply with thresholds for supply voltage) and/or non-standard use (e.g. use of products not marked "Seawater Resistant" in a high-salinity environment, without having a protection index of 44 or higher),

-installation of the product in an environment with above-average humidity, and/or due to non-regulated maintenance (e.g. use of inappropriate cleaning products, use of objects with sharp edges)

-deliberate modifications to the product.

Hoopzi declines all liability in the cases described above, insofar as these defects are not attributable to it.

The warranty does not apply in case of improper use of the product and in case of damage caused by transport or storage of the product.

In the event of sale to a professional/company, the new Hoopzi products we sell benefit from a warranty reduced to a period of one year, from the day of delivery. To activate your warranty, you'll need to present the purchase invoice.

All the accessories and lampshades on our website attach to our Bala cords and Hang pendants.

Black bakelite and white plastic sockets can technically be removed from the wire on your own initiative.

The socket must be unscrewed after removing the safety tab positioned inside the socket.

For this we strongly advise you to go through a competent person trained in electrical connection regulations in accordance with NFC15100.

Hoopzi luminaires are for indoor use only, with an IP20 rating, the most common protection rating, you can easily install them in most rooms of the house.

All our Hang hangers are supplied with silicone hooks allowing you to attach the wires at your convenience.

We enclose a hook for each of the wires (Hang1: 1 hook, Hang2: 2 hooks, Hang3: 3 hooks, Hang5: 5 hooks) .

Hoopzï offers several payment methods:
Credit card: Carte Bleue, Visa, Mastercard, American Express.
Hoopzï is a partner of STRIPE, which integrates
strong authentication devices, with data encryption using the
SSL protocol, HSTS and AES-256 encryption.
STRIPE is PCI certified. PCI certification and an international
security standard that guarantees data security. STRIPE benefits
from the most recent developments to secure your
electronic payments.
Finally, the payment page is signed by a
recognized security certificate: Verisign.
Paypal, ApplePay and AmazonPay are also offered in complete security

The Hoopzï brand is partnered with several Architects and Decorators
in France who already offer our products on a recurring basis to their
customers. You need technical information, a quotation
price for a project, a product sample for a study,
contact us at deco@hoopzi.com

Hoopzï is a referenced partner of the MH DECO franchise.

We pride ourselves on being chosen by professionals to equip their
customers. The quality of our products certified to the highest
EC lighting standards is our commitment.


Do not hesitate to contact us if you need
technical information, a price quotation for a Hotel type project or a
product sample to electricien@hoopzi.com

All Hoopzi electrical products have been tested by an independent laboratory certifying their compliance with legal requirements and meet the highest safety and quality criteria.

All our electrical products have a certificate of conformity and can therefore be used in establishments open to the public.

All Hoopzi electrical products have been tested by an independent laboratory certifying their compliance with legal requirements and meet the highest safety and quality criteria. All our electrical products have a certificate of conformity and can therefore be used in establishments open to the public.

All Hoopzi electrical products have been tested by an independent laboratory certifying their compliance with legal requirements and meet the highest safety and quality criteria.

All our electrical products have a certificate of conformity and can therefore be used in establishments open to the public.

All our electrical products come with a certificate of conformity and can be resold or offered with your lampshades to your customers.

Darn! This is very unfortunate but does happen from time to time despite many precautions.

However, we hope your Hoopzi item arrived undamaged.

If the product(s) are damaged you must make a claim within 3 days using the form in our "Contact Us" area.

It may happen that your products arrive from several logistics centers and are therefore delivered in several packages.

For each order, you will receive a delivery note listing the products sent.

If, despite everything, you notice a missing item, we would be grateful if you could contact us using the form in our "Contact us" area.

Don't worry!

If the defect found is a production fault or if there has been an error in preparing your order, we will replace the product.

Thank you for contacting us via the "contact form" by providing us with your order number found on your confirmation as well as photos that allow us to identify your problem.

Hoopzi controls from A to Z the life of the product from its creation to its distribution.

In our product design process there is a design part and a manufacturing part.

Hoopzi imagines its entire collection and designs it in France. As for production, we call on partners with strong expertise in each dedicated field.

Our range of bio-sourced lampshades is manufactured in the Ile de France region, our range of steel cages in Spain by a partner renowned in the wire manufacture of lampshades, and our electrical products by a Chinese partner with a highly-developed R&D department and over 20 years' experience in the world of lighting and weaving on woven electrical wire.

Our aim is to consume better and pollute less. For our lampshades, we use oyster waste and vegetable polymer to make biosourced lampshades.

The majority of our accessories are made of steel, because steel is a material that can be 100% recycled over and over again. The majority of our electrical range is woven in natural linen or jute yarns, which use neither water nor phytosanitary products unlike cotton.

Finally, our packaging is 0 plastic.

You have 14 days after the delivery date of your product to request your return via the form found on the following page: https://hoopzi.com/pages/contactez-nous

The customer returns the product with its delivery note, with the carrier of his choice to the following address:

Stock AZ Hoopzï - Rue du Nauron - 79180 Chauray

It is advisable to keep the receipt stamped by your carrier.

NB : You are responsible for return shipping costs.

You have 14 days after the delivery date of your product to request your return via the form found on the following page: https://hoopzi.com/pages/contactez-nous

The customer returns the product with its delivery note, with the carrier of his choice to the following address:

Stock AZ Hoopzï - Rue du Nauron - 79180 Chauray

It is advisable to keep the receipt stamped by your carrier.

NB : You are responsible for return shipping costs.

Within 30 days of receipt of your package and after checking that the product and its packaging have not been damaged, we will proceed with the refund of your order.

The refund will be made via the payment method used for the purchase.

You will receive a notification by email.

A product that has been damaged (damaged, installed, incomplete, damaged) will be subject to a discount of up to 100% depending on its condition.

Stock AZ - Hoopzï

Rue du Nauron

79180 Chauray

In the event of a non-conforming or defective product, we invite you to get in touch via the contact form, specifying the order number and the problem encountered.

Our customer service department will inform you of the procedure to follow.