Terms & Conditions

CONDITIONS GÉNÉRALES de VENTE (CGV) 2023 www.Hoopzi.com

1. Identification of the seller Hoopzï
2. Application of the general conditions of sale (GCS)
3. Presentation of the Products
4. Validity of Hoopzï offers
5. Prices
6. Ordering
7. Payment terms and default
8. Hoopzï contests
9. Hoopzï private sales
10. Preparation, Delivery and shipping costs
11. Return of products satisfied or refunded
12. Warranties
13. Environment and recycling fee
14. Evidence
15. Responsibilities
16. Personal information and cookies
17. Intellectual property
18. Applicable law and jurisdiction
19. Mediation service

Convention relative à la fourniture par le Centre de médiation de la consommation de Conciliateurs de justice d'un service de médiation de la consommation.

1. IDENTIFICATION OF THE SELLER HOOPZÏ.

This website www.Hoopzi.com (the "Website") is published by Bio Déco, a simplified joint stock company (SAS) with a capital of 50,000 Euros, whose registered office is located at 13 rue de Sully, 17410 Saint Martin de Ré registered with the La Rochelle Trade and Companies Register under number 833 188 881, and whose intracommunity VAT number is FR 39 833188881. To contact us, please use the "contact us" section

  1. APPLICATION OF GENERAL CONDITIONS OF SALE (GCS)

These general conditions of sale (cgv) are concluded between Hoopzï and any non-trading natural person and companies ("You") wishing to make a purchase on the Hoopzï Website. These Terms and Conditions exclusively govern your relationship with Hoopzï. Hoopzï reserves the right to modify the Terms and Conditions at any time. They will then be applicable as soon as they are put online.

  1. PRODUCT PRESENTATION

The products governed by these Terms and Conditions are those which appear on the Website and which are indicated as sold and shipped by Hoopzï. They are offered while stocks last. The essential characteristics of the Products are described and presented as accurately as possible. However, Hoopzï cannot be held responsible for any omissions or errors in this presentation and product description. All Hoopzï customers are invited to inform Hoopzï of any error they may have noticed in the designation and description of the product presented on the Hoopzï website. For Hoopzï partner products, Hoopzï cannot be held responsible for an error in the description and presentation in the characteristics of the "Hoopzï partner product" nor for a lack of conformity to CE standards.

  1. GEOGRAPHICAL VALIDITY OF HOOPZÏ OFFERS AND PRODUCTS

Hoopzï offers are only for customers with a delivery address except for customers residing in the USA, Canada and Australia. All Hoopzï brand electrical products are tested by an independent laboratory in compliance with European safety and performance standards applicable in Europe. In the case of orders for delivery outside the European Community and the United Kingdom and/or for use outside the European Community and the United Kingdom, Hoopzï cannot be held responsible for non-conformity with local standards or with standards applicable in the country of delivery or use of the product delivered or used outside the European Community (EC). The items visible on the Hoopzï website are available while stocks last.

  1. PRICE

The prices of Hoopzï Products are indicated in Euros or in the currency of the country all taxes included. They include VAT and any reductions applicable on the day of the order. Product prices do not include delivery charges (postage, packaging and parcel preparation, according to the amounts in force). The amount of delivery charges will be specified before the order is confirmed. If one or several taxes or contributions, in particular environmental, were to be created or modified, in rise as in fall, this change could be reflected on the selling price of the Products present on the Hoopzï Website. However, a price cannot be modified once your order has been validated. Nevertheless, in the event of a price error (price obviously derisory compared to the real value of the Product), the validated order may be cancelled by Hoopzï. This measure remains exceptional. For all orders delivered outside the metropolitan territory of France, the delivery of products may be subject to possible taxes, different VAT rates, and customs duties which are imposed when the parcel arrives at its destination. These customs duties, taxes and VAT related to the delivery of the product ordered by the customer are the responsibility of the customer. Hoopzï is not obliged to check and inform about applicable customs duties and taxes. The customer outside the French territory is considered the official importer and is required to comply with all laws and regulations of the country where the product is received.

  1. ORDER

Registering and validating the order You can place your order online from the online store; Once your basket has been validated, you will need to choose the delivery address and method, and validate your payment method, this last step formalizing the sales contract with Hoopzï. If you have already pre-registered your payment card, address and delivery method, you can place your order in a single step. This Hoopzï customer option formalizes your sales contract. Any order implies acceptance of the prices and descriptions of the Products available for sale. Hoopzï will acknowledge receipt of your order as soon as it has been validated by sending you an email in which you will find a link to the present Terms and Conditions. In certain cases, notably for non-payment, incorrect address or any other problem linked to your account, Hoopzï reserves the right to block your order until the problem is resolved. In case of unavailability of an ordered Product, you will be informed by email. The cancellation of the order of this product and its possible refunding (only the Products available at the time of the order can be the subject of a taking, as opposed to the deferred products), will then be carried out, the remainder of the order remaining firm and definitive.

  1. PAYMENT TERMS AND DEFAULT OF PAYMENT

# Payment method You can pay for your order:

  • by credit card : Carte Bleue, e-carte bleue, Visa, Mastercard, American Express.
  • with your PAYPAL account : By choosing payment via PayPal, You will be automatically directed to your PayPal account. Once the PayPal payment has been validated, You will be able to complete your order on the Website.
  • Amazon Pay : By choosing payment via Amazon Pay, You will be automatically directed to your Amazon account. Once the Amazon Pay payment has been validated, you will be able to complete your order on the Website.
  • Apple Pay : By choosing payment via Apple Pay, You will be automatically directed to your ApplePay account. Once the ApplePay payment has been validated, You will be able to complete your order on the Website.

DEFAULT PAYMENT

Hoopzï reserves the right to refuse to make a delivery or honor an order from a customer who:

  • Has not paid in full or in part for a previous order.
  • A customer with whom a payment dispute is being administered.
  • A customer who represents a fraud risk. Any rejection of payment in 3 times, any rejection of credit card, all cases of opposition on credit card and check or any abusive dispute with paypal, AmazonPay and ApplePay may give rise to a collection procedure by the company Hoopzï. For any unpaid collection the collection costs will be payable to Hoopzï, which in addition will apply penalties equal to 2 times the legal interest rate set per year prorata temporis.
  1. GAMES CONTEST

Hoopzï occasionally organizes free contests with no obligation to purchase on the Hoopzï.com website and on the Facebook and Instagram community websites as well as in partnership with partner Blogs. All contests are subject to rules that can be consulted on the Hoopzï website. The contests organized by Hoopzï are free and can be organized with or without purchase obligations. They are open to anyone who has registered to take part in the competition and who has read and accepted the competition rules. Hoopzï reserves the right to cancel a contest and cannot be held responsible for any problem that may occur during the contest operation.

  1. HOOPZÏ PRIVATE SALES

Hoopzï organizes in its website www.Hoopzï.com private sales for its Hoopzï customers. The products offered for sale as part of these "Hoopzï Private Sales" are available to those who meet the following two conditions:

  • Be a Hoopzï customer by having opened an account on the site with a valid email address and password (minimum 1 purchase made).
  • Having received a personal invitation to the private sale by email.
  • Have registered on the Hoopzï website to receive the Hoopzï Newsletter.
  1. PREPARATION, DELIVERY AND DELIVERY COSTS.

# Order preparation

As a general rule, all orders placed before 12:00 noon (Monday to Friday) are shipped within 24:00, except in cases of force majeure.

Orders are prepared in a dedicated warehouse:

Stock AZ for Hoopzi

Rue du Nauron

79180 Chauray

France

# Delivery times:

Products ordered by the customer are delivered within a maximum of 30 days from order confirmation and payment.

In the event that the product ordered is out of stock, Hoopzi undertakes to inform the customer as soon as possible so that the customer can be reimbursed at the latest within 14 days of payment of the sums he has paid.

The responsibility of Hoopzi can not be called into question and held responsible for the consequences and events beyond its control that retain to delay or prevent delivery of the product ordered on the site Hoopzi.

In case of non-respect of the mentioned delay of 30 days plus 7 days, the customer can cancel his order by sending a registered letter with acknowledgement of receipt to Hoopzi, 13 rue de Sully, 17410 Saint Martin de Ré - France. The cancellation of the order taken into account by Hoopzi will be taken into account only if the forwarding or the delivery did not intervene between the sending and the reception of the aforementioned letter. The customer will be reimbursed at the latest within 14 days of receipt of the registered letter to Hoopzi.

# Choice of carrier

Hoopzi reserves the choice of carrier and guarantees the proper delivery of products.

# Delivery control

Hoopzi guarantees the conformity of the delivered product to the characteristics described on the Hoopzi e-commerce site and this for a use in conformity with its destination.

The customer is required to check the condition of the packaging of the product delivered, and if necessary to make any reservations on the carrier's delivery slip.

    1. RETURN OF PRODUCTS

    Exercising the right of withdrawal. You have a right of withdrawal of fourteen (14) calendar days from the date of receipt or withdrawal of your entire order. During this period, you may return undamaged and unused products, without having to give any reason or pay any penalty. If the product(s) has/have been received damaged, the "exchange" procedure will apply. All products may be retracted, except those excluded by law in article L221-28 of the French Consumer Code, for example Products that have been customized at your request (e.g. custom electrical cable cutting). Returned Products must be intact and complete, and must not have been used more than once. Please note that to facilitate the return of your order, it must be in its original packaging, with no holes or tears. To exercise your right of withdrawal, use the attached withdrawal form. You must then return the Products to Hoopzï, no later than fourteen (14) clear days following your withdrawal, at the following address:

    • by La Poste to the following address: Stock AZ - Hoopzï - rue du Nauron - 79180 CHAURAY. Hoopzï undertakes to reimburse you the totality of the sums paid within 14 days of receipt of the Product in its warehouses or upon receipt of the proof of return of your package that You will have sent to us at the following address: Stock AZ - Hoopzï - rue du Nauron - 79180 CHAURAY. Hoopzï will reimburse you for the returned Products, subject to compliance with the above-mentioned conditions. Reimbursement will be made via the payment method used for the returned order. So, for example, if the Products order was settled by:
    • Carte Bleue, and your Carte Bleue is still valid, the refund will be made to the account attached to that Carte Bleue.
    • Paypal, and the Paypal account is still active, the refund will be made to this Paypal account.
    • Amazon Pay, and the Amazon Pay account is still active, the refund will be made to this Amazon Pay account.
    • Apple Pay and the applePay account is still active, the refund will be made to this ApplePay account.

    Remboursement : When the right of withdrawal is exercised via our contact form clearly indicating your order number, Bio Deco will reimburse the consumer for all sums paid, including delivery costs, without undue delay and no later than fourteen days from the date on which it is informed of the consumer's decision to withdraw

    For contracts for the sale of goods, unless he offers to collect the goods himself, the trader may defer reimbursement until he has collected the goods or until the consumer has provided proof of dispatch of the goods, whichever is the earlier.

    The trader shall make this refund using the same means of payment as that used by the consumer for the initial transaction, unless the consumer expressly agrees to use another means of payment and insofar as the refund does not incur any costs for the consumer

    The trader shall not be obliged to refund any additional costs if the consumer has expressly chosen a more expensive method of delivery than the standard method of delivery offered by the trader.

    Exchange: You also have the option of requesting an exchange, within fourteen (14) days of receipt of the Product. You can return the Product to be exchanged to Hoopzï by Post to the following address: Stock AZ - Hoopzï - rue du Nauron - 79180 CHAURAY

    Special case of a non-conforming Product: Hoopzï advises you to check the Product at the time of delivery and in the event that the delivered Product is non-conforming (Product error, defective, damaged or incomplete Product), to make written reservations at the latest within three (3) days following this delivery, with the carrier and/or Hoopzï. In all cases, the provisions set out in the Legal Guarantees section will apply. Thus, any Product delivered that does not conform to the order may initially only be replaced or repaired. For Products reported as non-conforming within three (3) days of delivery, Hoopzï allows you to exercise your right of withdrawal and obtain a refund of the Product in application of the provisions of bridge 11 exercise of the right of withdrawal.

    1. GUARANTEES

    Legal Warranties All Products on sale on the Hoopzï Website benefit from the legal warranty of conformity (articles L217-1 et seq. of the French Consumer Code) and the warranty against hidden defects (articles 1641 et seq. of the French Civil Code), allowing you to return Products delivered defective or non-compliant. You are informed that Hoopzï, whose head office is located at 13 rue de Sully, 17410 Saint Martin - France, is the guarantor of the conformity of the Products to the contract within the framework of these two legal guarantees. For France, you have a period of two years from delivery of the Product to act in application of the legal warranty of conformity.

    • Article L217-4 of the French Consumer Code: The seller delivers a good in conformity with the contract and is responsible for defects in conformity existing at the time of delivery. He is also liable for defects in conformity resulting from the packaging, assembly instructions or installation when the latter was made his responsibility by the contract or was carried out under his responsibility.
    • Article L217-5 of the Consumer Code : The good conforms to the contract :
    1. If it is fit for the purpose usually expected of similar goods and, where applicable:
    • if it corresponds to the description given by the seller and possesses the qualities that the seller presented to the buyer in the form of a sample or model;
    • if it has the qualities that a buyer may legitimately expect having regard to public statements made by the seller, by the producer or by his representative, particularly in advertising or labelling;
    1. Or if it has the characteristics defined by mutual agreement between the parties or is suitable for any special use sought by the buyer, brought to the seller's attention and accepted by the latter.
    • Article L217-12 of the Consumer Code: the action resulting from the lack of conformity is prescribed by two years from the delivery of the good.
    • Article L217-16 of the French Consumer Code: When the buyer asks the seller, during the course of the commercial warranty granted to him at the time of the acquisition or repair of a movable good, for a repair covered by the warranty, any period of immobilization of at least seven days is added to the duration of the warranty that remained to run. This period runs from the date of the buyer's request for service or from the date the item in question is made available for repair, if the item is made available after the request for service.
    • Article 1641 of the Civil Code: The seller is bound by the warranty for hidden defects in the thing sold which render it unfit for the use for which it was intended, or which so diminish that use, that the buyer would not have acquired it, or would have given only a lesser price for it, if he had known of them.
    • Article 1648 al 1er du Code civil : L'action résultant des vices rédhibitoires doit être intentée par l'acquéreur dans un délai de deux ans à compter de la découverte du vice.

    In accordance with legal provisions, the warranty does not cover, among other things, defects related to:

    • non-standard installation (e.g. failure to comply with thresholds for supply voltage) and/or non-standard use (e.g. use of products not marked "Seawater Resistant" in a high-salinity environment, without having a protection index of 44 or higher), to installation of the product in an environment with above-average humidity, and/or due to non-regulated maintenance (e.g. use of inappropriate cleaning products, use of objects with sharp edges),
    • defects relating to the product that are the result of normal use or other natural wear and tear,
    • deliberate changes to the product (for example, product modifications/transformations)

    Hoopzï declines all liability in the cases described above, insofar as these defects are not attributable to it. The information provided by Hoopzï regarding bulb life are average values. They do not constitute a guarantee.

    The warranty of conformity does not apply in the event of any modification made to the product, in the event of normal wear and tear of the product, in the event of improper use of the product, in the event of failure to comply with product maintenance rules, and in the event of damage caused by transport or storage of the product.

    In the event of sale to a company, the new Hoopzï products we sell benefit from a warranty reduced to a period of one year, from the day of delivery.

    1. ENVIRONMENT - RECYCLING CONTRIBUTION

    # Triman or eco packaging

    The Triman logo stems from a new regulation in the Environmental Code. The logo means that the recyclable product is subject to sorting instructions. It simply indicates that the product should be placed in a recycling container. It will be affixed to all consumer products that are collected by eco-organizations and whose "recyclability" is guaranteed. The Triman can appear on products, packaging, instructions or any other medium, including dematerialized.

    1. PROOF

    In all cases, the online provision of the credit card number and the final validation of the order shall be deemed proof of the completeness of the said order in accordance with article 1366 of the French Civil Code and shall be deemed payment of the sums incurred by the seizure of the Products appearing on the order form. This validation constitutes signature and express acceptance of all operations carried out on the Internet Site. However, in the event of fraudulent use of your bank card, You are invited, as soon as this use is noted, to contact Customer Service by writing your message here: https://hoopzi.com/pages/contactez-nous The computerized registers, kept in the computer systems of Hoopzï and its partners in reasonable conditions of security, will be considered as proof of communications, orders and payments between You and Hoopzï. Order forms and invoices are archived on a reliable and durable medium so as to correspond to a faithful and durable copy in accordance with article 1379 of the French Civil Code.

    1. LIABILITIES

    Hoopzï has for all stages of order taking as well as for the stages subsequent to the conclusion of the contract an obligation of result. Hoopzï therefore undertakes to describe the Products sold on the Website as accurately as possible. However, Hoopzï shall not be held liable in the event that the non-fulfillment of its obligations is attributable either to the unforeseeable and insurmountable act of a third party to the contract or to a case of force majeure as defined by French jurisprudence. Likewise, Hoopzï cannot be held liable for any inconvenience or damage inherent in the use of the Internet network, in particular a break in service, external intrusion or the presence of computer viruses.

    1. NAME INFORMATION AND COOKIES

    When you place an order, the personal data collected will be processed electronically. You are invited to refer to the "data policy" tab on the website for full information on this point.

    1. INTELLECTUAL PROPERTY

    The use of this web service is for strictly personal use only. All trademarks, texts, comments, works, illustrations and images, whether visual or audio, reproduced on the Hoopzï website are protected by copyright, trademark law, patent law and image rights. They are the full and complete property of Hoopzï or its partners. Any reproduction or representation, in whole or in part, constitutes an infringement that may incur the civil and criminal liability of its author. Hyperlinks to the Hoopzï website using framing or deep linking techniques are strictly forbidden. Total or partial reproduction of the Hoopzï catalog is strictly prohibited

    1. APPLICABLE LAW AND JURISDICTIONAL JURISDICTION

    The General Conditions are subject to French law. The place of jurisdiction in the event of a dispute shall be the domicile of the defendant or, at the option of the plaintiff, the actual place of delivery of the Product. The Website complies with French legislation, and in no case does Hoopzï give any guarantee of compliance with local legislation that may be applicable to you, when you access the Website from other countries.

    19. MEDIATION SERVICE

    In accordance with article L. 612-1 of the French Consumer Code, the Customer may recourse free of charge to the CM2C mediation service, of which HOOPZI reports, either by filing a claim on the CM2C Mediation website, at the following link: www.cmec.net, or by post by writing to CM2C - 49 rue de Ponthieu - 75008 Paris - Telephone: +33 1.89.47.00.14